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FAQs

For Board Members

  • Yes, demo video links will be present in the information provided when you request a quote.

  • Yes, we specialize in working with larger and more complex HOAs and COAs that have an onsite or part-time manager to assist the board with the physical aspects of the community. We can take care of the systems and accounting, ensuring everything runs smoothly behind the scenes.

  • We provide regular financial reports and budget updates to homeowners through our portal. Transparency is a key part of our commitment to responsible community management.

  • We manage all aspects of your community’s finances, including preparing accurate budgets, collecting assessments, managing reserves, and providing transparent financial reporting. Our goal is to ensure your community's financial health and long-term sustainability.

  • We offer comprehensive management services, including financial management, administrative support, vendor coordination, and homeowner communication. Our services are tailored to meet the unique needs of your community, ensuring efficient operations and satisfied homeowners.

  • We prioritize clear and consistent communication through multiple channels, including our online portal, smartphone app, email, and regular meetings. We keep the board informed of all important matters and ensure homeowners have easy access to the information they need.

  • We provide the board with detailed reports, expert advice, and administrative support to help with informed decision-making.

  • Our fee structure is transparent and competitive. We charge a standard fee for core services and an hourly rate for additional tasks outside our contracted scope of work. We will provide a detailed breakdown of what’s included in our services based on your community's unique needs.

  • Our transition process is designed to be smooth and efficient, typically completed within 30 days. We handle all aspects of onboarding, including setting up systems, transferring records, and communicating with homeowners, ensuring minimal disruption to your community.

For Homeowners

  • All essential documents are available through our online portal. You can log in anytime to view and download the files you need.

  • For maintenance requests or to report a problem, you can submit a request through our portal or contact our office directly. We’ll ensure the issue is addressed promptly.

    e: team@upperleftassociationmgmt.com

    p: (360)-217-9484

  • If you have a dispute or notice a rule violation, please report it through our portal or contact us directly. We’ll work with you and the board to resolve the issue according to community guidelines.

  • Being the main point of contact between you and your board of directors is very important to us. You can reach out to the board through our portal or by attending community meetings. We will also forward your messages to the board on your behalf.

  • Any exterior changes usually require approval from the Architectural Review Committee (ARC). You can submit your request and plans through our portal, and we’ll guide you through the approval process.

  • Assessments are used to cover the community’s operating expenses, such as maintenance, landscaping, security, and reserve funds for future repairs. Detailed financial reports are available for review in the homeowner portal.

  • You can report any issues with common areas through our portal or by emailing our office at team@upperleftassociationmgmt.com. Please be sure to attach any photos/videos to expedite the process. We’ll dispatch the appropriate services to resolve the problem quickly.

  • You can pay your assessments online through our homeowner portal, by mail, or by setting up automatic payments. We offer multiple payment methods for your convenience.

    Please have your check written payable to your associations name, then send your payment to:

    Upper Left Association Management: PO Box 2948 Arlington, WA 98223

    OR

    Make an electronic payment in your homeowner portal.

  • We work closely with the board to enforce community rules fairly and consistently. This includes sending violation notices, offering compliance assistance, and following up on unresolved issues.

  • If you miss a payment or are late, late fees may apply, and you will receive a reminder notice. Continued non-payment could result in further action, including collections. It’s important to contact us if you’re having difficulty making payments.

  • You can update your contact information directly through our online portal or by contacting our office. It’s important to keep your information current to ensure you receive all communications.

  • If you’re selling your home, please notify us so we can provide necessary documents, update our records, and assist with any required disclosures. We’ll also ensure the escrow company receives all relevant community information to pass along to the new owner.